Ezapp Refund Policy
Effective Date: [10/12/2024]
At Ezapp, we are committed to providing a seamless shopping and service experience. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the terms and conditions governing refunds for various categories of products and services on our platform.
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1. General Refund Policy
Refunds are processed based on the specific product or service category, as detailed below.
Refunds will only be initiated for valid claims as per the conditions outlined in this policy.
Refunds are generally issued in the original payment method unless otherwise agreed upon.
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2. Refund Eligibility by Category
a. Online Grocery
Refunds are eligible for:
Damaged or spoiled products.
Products that are missing or not delivered.
Incorrect items delivered.
Claims must be reported within 24 hours of delivery.
Perishable items are non-refundable unless they arrive damaged or expired.
b. Online Pharmacy
Refunds are eligible for:
Wrong medicines delivered.
Expired or damaged products.
Claims must be reported within 48 hours of delivery.
Non-Refundable: Opened or partially used medicines, prescription-only items (unless a valid issue is reported).
c. Online Food Delivery
Refunds are eligible for:
Incorrect orders delivered.
Spoiled or contaminated food.
Claims must be reported within 2 hours of delivery.
Non-Refundable: Orders canceled after preparation or dispatched.
d. Online Shopping
Refunds are eligible for:
Defective or damaged items.
Wrong products delivered.
Products not matching the description.
Claims must be initiated within 7 days of delivery.
Non-Refundable:
Used, washed, or altered items.
Items explicitly marked as “Final Sale” or “Non-Returnable.”
e. Farming Products and Solutions
Refunds are eligible for:
Defective tools or equipment.
Incorrect or missing items.
Claims must be reported within 7 days of delivery.
Live plants or seeds are only refundable if they arrive damaged or unusable.
f. Parcel Services
Refunds are eligible for:
Lost or damaged parcels.
Late delivery beyond the guaranteed timeframe (if applicable).
Claims must be initiated within 3 days of the scheduled delivery date.
Non-Refundable: Parcels not insured for loss or damage.
g. On-Demand Services (e.g., Plumbing, Electricians, Beauticians and all other services)
Refunds are eligible for:
Non-completion of the service.
Unsatisfactory service (must be reported with evidence).
Claims must be initiated within 24 hours of service completion.
Non-Refundable:
Services fully completed as per agreement.
Delays caused by the user (e.g., unavailability or incomplete requirements).
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3. Refund Process
1. Initiating a Claim:
Users must contact Ezapp customer support through the app or website to initiate a refund claim.
Provide all necessary details, including order ID, reason for refund, and supporting evidence (photos, receipts, etc.).
2. Verification:
Ezapp will verify the claim within 3-5 business days of receiving the request.
Additional documentation may be requested during this process.
3. Approval/Denial:
If the claim is approved, the refund will be processed as per the applicable timelines.
If denied, users will receive a detailed explanation of the decision.
4. Refund Timelines:
Refunds are typically processed within:
7 business days for online payment methods.
10-15 business days for refunds to bank accounts (for COD orders).
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4. Non-Refundable Scenarios
Products or services explicitly marked as non-refundable.
Claims filed outside the specified refund window.
Damages or issues caused by the user.
Minor issues like packaging dents that do not affect the product's usability.
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5. Partial Refunds
In cases where only part of the order is eligible for a refund, a partial refund will be issued for the relevant portion of the order.
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6. Cancellation and Refund Policy
Orders may be canceled before shipment or service commencement for a full refund.
Once an order is shipped or service begins, cancellation and refund eligibility will follow the specific category rules.
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7. Contact for Refund Assistance
For any refund-related questions or assistance, contact us at:
Email: support@ezapp.in
Phone: +91 98 9122 8564
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Note: Ezapp reserves the right to amend this Refund Policy at any time. Changes will be communicated via email or platform notifications. By using our platform, you agree to comply with this policy.
