Ezapp Terms and Conditions
Last Updated: [10/12/24]
Welcome to Ezapp! (by Salespeed Innovative Private Limted ) By using our platform, you agree to the following terms and conditions. Please read them carefully. If you do not agree to these terms, you may not use our services.
---
1. Introduction
Ezapp is an e-commerce platform that connects users, sellers, farmers, and service providers. Our services include online grocery, pharmacy, food delivery, shopping, farming solutions, parcel delivery, and on-demand services such as plumbing, electricians, beauticians, and more.
These terms and conditions govern your use of our platform, mobile application, and associated services.
---
2. Definitions
“Platform” refers to the Ezapp website and mobile application.
“User” refers to anyone using the Ezapp platform, including customers, sellers, service providers, and farmers.
“Services” refers to all functionalities offered by Ezapp.
“Content” refers to all information, text, images, videos, and other materials on the platform.
---
3. User Accounts
Users must create an account to access the platform’s services.
You are responsible for maintaining the confidentiality of your login credentials and are liable for all activities conducted through your account.
Providing false or misleading information during registration is prohibited.
Users must be at least 18 years old to register.
---
4. Use of Services
Users may use the platform for lawful purposes only.
Ezapp reserves the right to monitor activities to ensure compliance with these terms.
Misuse of the platform, including fraud, harassment, or illegal transactions, is strictly prohibited.
---
5. Seller and Service Provider Obligations
Sellers and service providers are required to ensure their products and services comply with applicable laws and quality standards.
Accurate information regarding product descriptions, pricing, and availability must be provided.
Farmers must ensure the authenticity and quality of farming products sold via the platform.
---
6. Payment Terms
Payments must be made through authorized payment methods integrated into the platform.
Users agree to pay all applicable fees, taxes, and charges associated with their transactions.
Refunds and cancellations are subject to the respective policies for each service category.
---
7. Delivery and Fulfillment
Delivery timelines are estimates and subject to change due to unforeseen circumstances.
Ezapp is not responsible for delays caused by external factors such as natural disasters or third-party logistics.
Users are advised to inspect products upon delivery and report any discrepancies immediately.
---
8. Returns, Refunds, and Cancellations
Returns and refunds are governed by specific policies based on the product or service category.
Users must initiate refund or return requests within the specified time frame.
Services once availed (e.g., plumbing, electrician services) are non-refundable unless explicitly stated.
---
9. Prohibited Activities
Users may not:
Engage in activities that violate local, state, or federal laws.
Post or share misleading, defamatory, or obscene content.
Attempt to disrupt the platform’s functionality through hacking or other means.
Use the platform for unauthorized commercial purposes.
---
10. Intellectual Property Rights
All content on the platform, including logos, designs, and software, is the property of Ezapp or its licensors.
Users may not reproduce, distribute, or create derivative works without explicit permission.
---
11. Liability and Indemnification
Ezapp is not liable for:
Damages caused by third-party services or products.
Losses arising from user non-compliance with these terms.
Users agree to indemnify Ezapp against claims, damages, and expenses resulting from their use of the platform.
---
12. Privacy Policy
Ezapp respects user privacy and processes data in accordance with our Privacy Policy.
By using our platform, you consent to data collection, storage, and usage as outlined in the Privacy Policy.
---
13. Termination
Ezapp reserves the right to suspend or terminate user accounts for violations of these terms.
Users may deactivate their accounts by contacting customer support.
---
14. Dispute Resolution
Any disputes will be resolved amicably through mediation.
If mediation fails, disputes will be subject to the jurisdiction of [Insert Applicable Courts].
---
15. Amendments
Ezapp reserves the right to modify these terms at any time. Users will be notified of significant changes via email or platform announcements.
---
16. Contact Us
For questions or concerns about these terms, please contact:
Email: support@ezapp.in
Phone: +91 98 9122 8564
By using Ezapp, you agree to abide by these terms and conditions. Thank you for being a part of our community!
