Ezapp Shipping Policy
Effective Date: [10/12/2024]
Ezapp is committed to ensuring timely and efficient delivery of products and services to our customers. This Shipping Policy outlines the terms and conditions related to shipping, delivery timelines, charges, and other related aspects.
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1. General Shipping Guidelines
Ezapp ships a wide range of products, including groceries, pharmacy items, food, shopping products, farming solutions, and more.
Shipping services are available across [Insert Coverage Area, e.g., India or specific regions].
Orders are delivered to the address provided during checkout. Users are responsible for providing accurate and complete shipping information.
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2. Order Processing Time
Orders are processed only after successful payment (except for Cash on Delivery orders).
Processing times vary by category:
Grocery & Food Delivery: Same-day processing and dispatch.
Pharmacy Products: Dispatch within 24-48 hours, subject to prescription verification.
Shopping Products: Dispatch within 1-3 business days.
Farming Solutions: Dispatch within 2-5 business days, depending on the product.
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3. Delivery Timeframes
Delivery times depend on the product category, location, and chosen shipping method:
Online Grocery: Delivered within 2-12 hours (based on location).
Online Pharmacy: Delivered within 1-3 business days.
Online Food Delivery: Delivered within 30-90 minutes (based on distance).
Online Shopping & Farming Products: Delivered within 3-7 business days.
On-Demand Services: Professionals arrive at the scheduled time provided during booking.
Note: Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, natural disasters, or logistic delays.
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4. Shipping Charges
Shipping fees depend on the product category, weight, delivery location, and shipping method.
Grocery & Food Delivery:
Free delivery for orders above [Insert Amount].
A nominal fee for orders below the minimum value.
Pharmacy, Shopping, & Farming Products:
Charges based on weight and distance.
Free shipping on orders above [Insert Amount].
Express Delivery (if available): Additional charges apply for faster delivery.
Shipping charges, if applicable, are clearly mentioned during checkout.
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5. Tracking Orders
Users can track the status of their orders via the Ezapp platform under the My Orders section.
Updates will be provided at each stage:
Order Processing
Shipment Dispatched
Out for Delivery
Delivered
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6. Delivery Conditions
Orders will only be delivered to the address specified during checkout.
For Cash on Delivery (COD) orders, payment must be made before receiving the package.
If no one is available to accept the delivery:
The delivery partner will make up to two additional attempts.
After failed attempts, the order may be returned to the warehouse, and a re-delivery fee may apply.
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7. Restricted Areas and Exceptions
Ezapp delivers to most locations, but certain areas may have restrictions due to logistic or legal reasons.
For pharmacy products, delivery of prescription-only medicines is restricted to regions where Ezapp complies with local regulations.
For farming products, live plants and seeds may not be shipped to areas with agricultural restrictions.
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8. Undeliverable Packages
An order may be deemed undeliverable due to:
Incorrect or incomplete address provided.
Delivery refusal by the recipient.
Failure to contact the recipient after multiple attempts.
For undeliverable packages:
Ezapp will notify the user and provide options for re-delivery or cancellation.
Re-delivery fees may apply.
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9. Lost or Damaged Shipments
In case of a lost shipment, users must report the issue to Ezapp customer support within 7 days of the expected delivery date.
Damaged products must be reported immediately upon receipt, with supporting evidence (e.g., photographs).
Ezapp will investigate and resolve claims based on the findings.
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10. Special Shipping Requests
Users can request specific delivery instructions (e.g., leaving the package at a secure location).
Requests can be made during checkout or by contacting customer support.
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11. Returns and Refunds for Shipping Issues
If an order is not delivered or is returned due to an issue on Ezapp’s end, users are entitled to a full refund.
Shipping fees are non-refundable for user errors (e.g., incorrect address provided).
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12. Customer Support
For shipping-related queries or concerns, contact Ezapp customer support:
Email: support@ezapp.in
Phone: +91 9891 22 8564
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13. Policy Updates
Ezapp reserves the right to update or modify this Shipping Policy at any time. Changes will be communicated via email or platform notifications.
Thank you for choosing Ezapp! We are dedicated to delivering your orders efficiently and reliably.
