Ezapp Cancellation Policy
Effective Date: [10/12/2024]
At Ezapp, we strive to provide a flexible and hassle-free experience for all users. However, cancellations are subject to the following terms and conditions to ensure smooth operations and transparency.
---
1. General Cancellation Policy
Cancellations can be requested directly through the Ezapp platform (website or app) before the order or service enters the “Processing” or “Dispatched” stage.
Once the product has been shipped, or the service has commenced, cancellations are subject to category-specific terms.
---
2. Cancellation Policy by Category
a. Online Grocery
Orders can be canceled before they are dispatched for delivery.
Non-Cancellable: Orders that have been packed or dispatched.
If cancellation is successful, a full refund will be initiated within 7 business days.
b. Online Pharmacy
Orders can be canceled before they are processed and shipped.
Non-Cancellable:
Prescription medicines after processing.
Opened or partially used items.
Refunds for cancellations (if applicable) will be processed within 7 business days.
c. Online Food Delivery
Cancellations can be requested before the restaurant starts preparing the order.
Non-Cancellable:
Orders already in preparation or dispatched for delivery.
If cancellation is allowed, refunds (if applicable) will be processed within 2-5 business days.
d. Online Shopping
Orders can be canceled before shipment.
Non-Cancellable:
Customized or personalized items.
Orders marked as “Final Sale” or “Non-Cancellable.”
If cancellation is successful, a full refund will be processed within 7-10 business days.
e. Farming Products and Solutions
Cancellations are allowed before the product is dispatched.
Non-Cancellable:
Live plants, seeds, or other perishable farming items after dispatch.
Refunds for valid cancellations will be processed within 7 business days.
f. Parcel Services
Parcel bookings can be canceled before pickup is scheduled.
Non-Cancellable: Parcels already picked up or in transit.
If cancellation is allowed, a refund for the service fee (if applicable) will be processed within 7 business days.
g. On-Demand Services (e.g., Car Rental services)
Cancellations are allowed up to 2 hours before the scheduled service time.
Non-Cancellable:
Services already started or completed.
Cancellation requests made after the professional has arrived at the location.
If cancellation is successful, refunds (if applicable) will be processed within 7 business days, less any cancellation fees.
---
3. Partial Cancellations
If an order contains multiple items, users may cancel specific items before shipment or processing.
Refunds will be issued for the canceled portion of the order only.
---
4. Cancellation Fees
In certain cases, a cancellation fee may apply to cover processing or logistics costs.
Users will be notified of any applicable cancellation fees during the cancellation request process.
---
5. How to Cancel an Order or Service
1. Log in to your Ezapp account.
2. Navigate to the Orders or Bookings section.
3. Select the order or service you wish to cancel.
4. Click on the Cancel option and provide a reason for cancellation.
5. You will receive a confirmation of your cancellation request.
---
6. Refund Process for Cancellations
Refunds for successful cancellations will be processed back to the original payment method.
Refund timelines may vary based on the payment method:
Online Payments: Processed within 7-10 business days.
Cash on Delivery (COD): Processed via bank transfer or wallet credit within 10-15 business days.
---
7. Non-Cancellation Scenarios
Orders or services explicitly marked as “Non-Cancellable.”
Products or services already in the final stages of processing, shipment, or completion.
Cancellations requested outside the time frames specified in this policy.
---
8. Changes to this Policy
Ezapp reserves the right to amend or update this Cancellation Policy at any time. Changes will be communicated via email or platform notifications.
---
9. Contact for Assistance
For any questions or issues related to cancellations, please contact us:
Email: support@ezapp.in
Phone: +91 9891 22 8564
By using Ezapp, you agree to comply with this Cancellation Policy. Thank you for choosing Ezapp!
